Shipping Policy

Last Updated: July 2026

At Haven & Co.™, we work to process and deliver your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days.

Business days do not include weekends or public holidays. During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive tracking information when available.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

• United States: 5–7 business days
• International: 7–9 business days

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, and other circumstances outside our control.

Order Tracking

Tracking information is typically provided within 2–5 business days after your order has been processed.

Once tracking information becomes available, you may receive it by email and/or access it through our order tracking page.

Please note that tracking information may take some time to update after a shipping label or tracking number has been created. In some cases, carriers may not display movement immediately.

Shipping Delays

While we work with our fulfillment and shipping partners to provide timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Holidays and periods of high demand
• Carrier delays
• Weather conditions
• Customs processing
• International shipping disruptions
• Incorrect or incomplete shipping information
• Other unforeseen logistical circumstances

We appreciate your patience if a shipment experiences an unexpected delay.

International Orders & Customs

International orders may be subject to customs processing, import duties, taxes, or other fees depending on the destination country.

Customs processing times and any applicable import charges are determined by local authorities and are outside our control.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Haven & Co.™ is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost or Missing Packages

If your tracking information shows unusual delays or you believe your package may be lost, please contact us so we can review the shipment and assist you with the next steps.

If tracking shows that a package was delivered but you cannot locate it, we recommend first checking:

• Around the delivery location
• With household members
• With neighbors, when appropriate
• With the shipping carrier

If you still cannot locate your package, please contact us for assistance.

Fulfillment Partners

To provide efficient order fulfillment and maintain product availability, orders may be fulfilled and shipped from one of our trusted fulfillment partners or distribution centers based on inventory availability and the customer's destination.

Contact Us

If you have questions about shipping, delivery, or tracking your order, please contact us at:

Haven & Co.™
Email: teams@havenandcokids.com

Please include your order number when contacting us so we can assist you as quickly as possible.