Refund policy
Returns & Refunds
We want you to feel confident trying your Haven & Co.™ Comfort Pillow. We offer a 30-Day Money-Back Guarantee on eligible orders.
If you're not completely satisfied with your purchase, you may request a return and refund within 30 days of delivery—even if you've tried the pillow.
To Qualify
- Your return request must be submitted within 30 days of delivery.
- The pillow may be gently used to evaluate whether the product is right for you.
- Light signs of normal use are acceptable.
- The item must not be excessively soiled, heavily stained, intentionally damaged, altered, or returned in an unsanitary condition beyond what would reasonably be expected during a 30-day product trial.
- Proof of purchase or your order number is required.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery, and we'll make it right.
Please include your order number and, when applicable, clear photos of the item and packaging so we can review and resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Please contact us before returning an item so we can provide the appropriate return instructions.
To Start a Return or Refund Request
Contact us at:
Please include your order number and a brief explanation of your return or refund request so our team can assist you as quickly as possible.