Privacy policy
Privacy Policy
Last Updated: July 2026
At Haven & Co.™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, contact us, or otherwise interact with our store.
Information We Collect
When you visit or make a purchase from our store, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase history
- Payment and transaction information
- IP address
- Device and browser information
- Website activity and interactions
- Customer support communications
- Information you voluntarily provide to us
Payment information is generally processed by our payment service providers. We may not directly store complete payment card details.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments and transactions
- Provide customer support
- Send order confirmations, shipping notifications, and tracking updates
- Manage returns, refunds, replacements, and other order-related requests
- Communicate with you about your order or account
- Improve our website, products, services, and customer experience
- Detect fraud, security threats, and unauthorized transactions
- Analyze website traffic and customer interactions
- Personalize your shopping experience
- Send promotional emails and marketing communications where permitted by law
- Comply with applicable legal and regulatory obligations
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Maintain website functionality
- Improve website performance
- Understand how visitors use our website
- Analyze traffic and customer behavior
- Measure the effectiveness of our marketing
- Deliver relevant advertising where permitted
Our service providers and advertising or analytics partners may also use cookies and similar technologies in accordance with their own privacy practices.
Depending on your location, you may have the right to manage or opt out of certain cookies or forms of targeted advertising.
How We Share Your Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Payment processors
- Shipping carriers
- Order fulfillment providers and suppliers
- E-commerce and website service providers
- Package tracking providers
- Customer support providers
- Marketing and advertising partners
- Analytics providers
- Fraud prevention and security services
- Professional advisers and legal or regulatory authorities when required
We may also disclose information when necessary to comply with applicable law, enforce our policies, protect our rights, or prevent fraud or security threats.
We do not share personal information with third parties except as described in this Privacy Policy or as otherwise permitted or required by law.
International Processing and Fulfillment
Because we may work with service providers, fulfillment partners, suppliers, shipping carriers, and technology providers located in different countries, your personal information may be processed or transferred outside the country or region where you live.
When applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Fulfill and manage orders
- Maintain business and transaction records
- Provide customer support
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements and policies
Retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information we hold about you
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Opt out of certain forms of targeted advertising or data sharing, where applicable
These rights may be subject to exceptions and limitations under applicable law.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Third-Party Services
Our website may use or contain links to third-party websites, applications, and services. These third parties may have their own privacy policies and practices.
We are not responsible for the privacy practices, security, or content of third-party services that we do not control. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our store sells products intended for use by families and children, but our website and purchasing services are intended for adults.
We do not knowingly collect personal information directly from children under the age of 13. If you believe that a child has provided us with personal information without appropriate authorization, please contact us so we can review and address the request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us at:
Haven & Co.™
Email: teams@havenandcokids.com